FAQ
FREQUENTLY ASKED QUESTIONS
1. What is Jenerique?
Answer: Jenerique is a London-based women's clothing brand offering a wide range of stylish and high-quality fashion items, including dresses, tops, jumpsuits, and more. We pride ourselves on providing trendy and timeless pieces for every occasion.
2. Do you offer wholesale options?
Answer: Yes, we do offer wholesale options for retailers. Please contact our sales team at sales@jenerique.com for more information on pricing, minimum order quantities, and how to get started.
3. Do you have a sizing chart?
Answer: Yes, we provide a standard sizing chart to help you find the perfect fit. Most of our styles are made from stretchy material, ensuring a comfortable fit. If you have specific questions about a product's sizing, please feel free to contact our team at info@jenerique.com.
Jenerique Standard Size Chart
| UK Size | EU Size | US Size | Bust (cm) | Waist (cm) | Hips (cm) |
|---|---|---|---|---|---|
| UK 8 | EU 36 | US 4 | 83-86 | 65-68 | 91-94 |
| UK 10 | EU 38 | US 6 | 87-90 | 69-72 | 95-98 |
| UK 12 | EU 40 | US 8 | 91-94 | 73-76 | 99-102 |
| UK 14 | EU 42 | US 10 | 95-98 | 77-80 | 103-106 |
| UK 16 | EU 44 | US 12 | 99-102 | 81-84 | 107-110 |
| UK 18 | EU 46 | US 14 | 103-106 | 85-88 | 111-114 |
| UK 20 | EU 48 | US 16 | 107-110 | 89-92 | 115-118 |
| UK 22 | EU 50 | US 18 | 111-114 | 93-97 | 119-123 |
4. What is your return policy?
Answer: We offer a 14-day return policy for items in their original condition. If you are not satisfied with your purchase, you can return it within 14 days for a full refund or exchange. Returns should be requested through your account on our website, or you can notify our team about it. Please keep and provide a receipt for the return. For more details, please visit our returns page.
*Note that we do not offer free returns.
5. Can I exchange an item?
Answer: Yes, we offer exchanges for items that are returned within 14 days of purchase. The item must be in its original condition. Exchange requests should be made through your account on our website, or you can notify our customer service team. Upon receipt of the returned item, we will process and send the exchange. Please note that we do not offer free exchanges. Need more details? Contact our team at info@jenerique.com.
6. Do you offer discounts?
Answer: Yes, we offer various discounts and promotions throughout the year. Subscribe to our newsletter to stay updated on the latest offers and discounts.
7. How much is shipping?
Answer: Shipping costs vary based on your location and the shipping method selected.
- Free Standard Delivery all over the UK.
- Next Day Delivery within the UK is £7.99.
- Standard EU Delivery is £9.95.
- US and Canada Standard Delivery is £7.95 GBP.
- Rest of World Standard Delivery is £12.95 GBP.
8. Do you offer next day delivery?
Answer: Yes, we offer next day delivery within the UK for an additional fee. Please select the next day delivery option at checkout and place your order before 1 PM to ensure it arrives the following day.
- Next Day service cut off time is 1 PM for next day delivery (Mon-Thurs). Orders placed on Friday before 2 PM may be delivered on Saturday, depending on the courier. All Next Day orders placed on Friday after the 1 PM cut off time will be processed on Monday and delivered on Tuesday.
9. How long does standard shipping take?
Answer: Standard shipping within the UK typically takes 2-3 business days. International shipping times vary depending on the destination but usually range from 5-14 business days.
10. How can I track my order?
Answer: Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number on the courier's website to track the status of your delivery.
11. What payment methods do you accept?
Answer: We accept a variety of payment methods, including:
- American Express
- Apple Pay
- Discover
- Google Pay
- Mastercard
- Shop Pay
- UnionPay
- Visa
Additionally, Klarna is available for customers in the UK.
12. How do I care for my Jenerique clothing?
Answer: Each product comes with specific care instructions on the label. Generally, we recommend washing your Jenerique clothing on a gentle cycle with cold water and air drying to maintain the quality and longevity of the fabric.
13. Can I cancel or change my order after it has been placed?
Answer: If you need to cancel or make changes to your order, please contact our customer service team at info@jenerique.com as soon as possible. We will do our best to accommodate your request, but please note that we cannot make changes once the order has been dispatched.
14. Do you ship internationally?
Answer: Yes, we ship internationally. Shipping costs and delivery times vary based on the destination. Please refer to our shipping information page for more details on international shipping.
15. How can I contact Jenerique customer service?
Answer: You can contact our customer service team via email at info@jenerique.com or by using the contact form on our website. We aim to respond to all inquiries within 24 hours.