How To Initiate A Return Of My Order

Navigating through a return process online can seem daunting, especially if you're not familiar with the steps involved. At Jenerique, we strive to make this process as smooth and hassle-free as possible. Whether you're a seasoned shopper or new to the online retail world, this guide will help you understand how to return an item to us.

Easy Steps to Initiate Your Return: 

1. Visit Our Website: Start by going to Here, you'll find our homepage, which serves as the gateway to managing your orders.

2. Log In to Your Account: In the top right corner, you’ll see the option to log in. Click on it and enter your credentials. If you ordered as a guest, don't worry! You can quickly create an account using the same personal information you provided for your order. This will automatically sync your order to your new account.

3. Navigate to the Orders Section: Once logged in, find the "Orders" section in your account dashboard. Here, you'll see a list of all your orders with us. Select the order containing the item(s) you wish to return.

4. Select Items and Reason for Return: Within your order, you’ll have the option to select which item(s) you're returning and specify the reason for each return. This helps us understand your needs better and continually improve our services.

5. Request a Return: After selecting your items and reasons, submit your return request. We’ll provide a screenshot guide to make this step even clearer.

6. Stay Updated: Once your return request is submitted, you can follow the updates directly through your account or opt for email notifications to stay informed every step of the way.

What Happens Next?

1. Return Review: Upon receiving your return request, our team will review it to approve or decline based on our return policy criteria.

2. Notification of Approval/Decline: You'll receive an email notification informing you of our decision. If approved, this email will include the return address and any additional details necessary for your return.

Our Return Policy at a Glance

- Return Window: You have 14 days from the receipt of your order to initiate a return.
- Shipping Costs: Customers are responsible for return shipping costs, except in cases of receiving incorrect or faulty items.
- Restocking Fee: We do not charge a restocking fee.
- Condition of Returns: Items must be returned with tags attached, unworn, and in their original condition. Returns failing to meet these criteria may be declined.

Need Extra Help?

We understand that every return is unique, and you might have additional questions or concerns. Please feel free to reach out to us at Our customer support team is here to assist you with any part of the return process.

Remember, we're committed to ensuring your satisfaction with every purchase. This guide aims to make your return experience as straightforward as possible, but we're always here to help if you need us!