Refund policy

At Jenerique, we strive to provide our customers with a seamless and satisfactory shopping experience. We understand that sometimes, refunds may be necessary. Please review our comprehensive refund policy below for more information:

Refund Policy:

All items are eligible for a refund if they are returned in their original condition and include all tags. Failure to include all tags may result in a refund not being processed. To initiate a return, please log into your account on our website and submit a return request. Once submitted, you will receive guidance on the returning process. You have 14 consecutive days from the date of delivery to initiate a return. Please ensure to include your order details and personal information within the package to ensure a smooth processing of your return.

It's important to note that the customer is responsible for covering the cost of return shipping. We strongly advise retaining your postage receipt or tracking code until the refund process is finalized. Please be aware that in the event the tracking number is not communicated to our team via email following the return shipment, we will be unable to track the parcel's status at our warehouse. As a result, we regret that we cannot assure the precise timing of the refund process.

Typically, returns take up to 7 working days to process after arrival at our warehouse (this duration may extend to 10 working days during storewide sales). Your understanding and cooperation are greatly appreciated in ensuring a smooth return and refund process.

RETURN ADDRESS:

*(returns will only be accepted after approval by our team in your account)

JENERIQUE
BIG YELLOW STORAGE
961 Great West Road 
London 
TW8 9FX

Adjustments to the Refund Policy:

As a responsible clothing brand, we maintain the right to make necessary adjustments to our refund policy to uphold fair and sustainable practices. It's important to emphasize that our refund policy is fully aligned with the relevant laws and regulations, including the consumer protection laws in the UK. Your understanding and cooperation in this matter are greatly appreciated.

Customer Satisfaction:

Our ultimate goal is to ensure your satisfaction with your shopping experience at Jenerique. Should you have any questions or concerns regarding our refund policy, please do not hesitate to contact our friendly customer support team (info@jenerique.com). We are dedicated to resolving any issues promptly and assisting you to the best of our abilities.

Thank you for choosing Jenerique. We value your support and look forward to serving you again in the future!